FAQs

How are your water bottles different from other water bottles?

Our sports water bottles are designed with style and durability in mind. They're made of high-quality materials and offer features like a large capacity, leak-proof design (and an easy-to-use straw). We prioritize functionality and fashionable designs to enhance your hydration experience.

Who are your water bottles suitable for?

Our sports water bottles are perfect for athletes, fitness enthusiasts, and outdoor adventurers. Whether you're working out, running, or exploring the outdoors, our water bottles will keep you hydrated in style.

How long does it take to process and ship an order?

We usually process orders within 1 to a maximum of 2 business days. Shipping times depend on the destination and the shipping method you choose. Standard shipping usually takes 1-2 business days, while international express shipping takes 2-5 business days.

Do you offer international shipping?

Yes, we ship our water bottles worldwide. No matter where you are, we'll make sure your order reaches you quickly and safely.

What is your return and refund policy?

If for any reason you're not completely satisfied with your purchase, you can return it within 30 days of delivery. The item must be unused, in the same condition as received, and in its original packaging. For hygiene reasons, we cannot accept used water bottles. Customers are also responsible for return shipping costs, unless the return is due to a defective or incorrect item. Once we receive the returned item, we will inspect it and, within a certain amount of days, refund your original payment method. Please see our refund policy for more information.

How can I request a return?

To initiate a return, please contact our customer service at sales@herodeals.nl with your order number and the details of the product you wish to return. They will guide you through the returns process and provide you with instructions on how to send the item back to us.

Can gift cards be returned or refunded?

No, gift cards cannot be returned or refunded.

Do you offer exchanges?

We only offer exchanges for defective or damaged items. If you'd like to exchange an item for the same product, please contact our customer service at sales@herodeals.nl.

What should I do if my refund is late or missing?

If you haven't received your refund yet, please check your bank account and/or contact your credit card company. There may be some processing time before the refund is officially posted. If you still haven't received your refund, please contact us at sales@herodeals.nl for further assistance.

How can I contact your customer service?

If you have any questions or need help with your order, please contact our customer service at sales@herodeals.nl. We're here to help and ensure you have a positive shopping experience with us.